FAQs

Sizing

We strongly recommend using the sizing chart in the description of each product page to find the size that you like. Our apparel is standard fit—not slim or oversized. It helps to measure out a top or jumper that you currently own to use alongside the sizing chart. Please note we are not able to offer returns/exchanges due to wrong sizes.

Please note we are not able to offer returns/exchanges due to wrong size or general personal preferences. This is why we strongly recommend using the sizing chart in the description of each product page!

Orders

We cannot guarantee changes to orders once they are submitted. Please ensure shipping address & product details are accurate before purchase.

We accept debit cards, most major credit cards, PayPal, and Apple Pay.

Products

All products are print-to-order so once you place an order—we work with our fulfillment partner to produce it specifically for you. This requires a little more time for us to ship your order but I helps us avoid overproduction & textile waste!

We partner with Printful to print our products—they are based in the US but have fulfillment centers in Latvia & Australia as well. The garments are produced by either Bella+ Canvas or Gildan depending on the style. 

Printful only produces items when an order is received, avoiding textile waste from overproduction. Learn more about Printful’s approach to sustainability & responsibilityhere. Clickhereto read about the Bella+Canvas “anti-sweatshop movement” &herefor Gildan’s emphasis on ethics and compliance in their warehouses.

All our pieces are print-to-order & require 5-7 business days for production. US orders shipping times vary from 2-4 days while Europe shipping times vary from 2-8. We are not able to guarantee shipping times on international orders—they can vary between 2-6 weeks depending on customs. Read more about shippinghere

Washing & Care

Machine wash on gentle with cool water, not hot. Hang dry only—do not machine dry or iron the ink. Heat will damage the ink & degrade material. Please note we are not responsible for ink or fabric damage cause by exposure to heat. 

Shipping

You’ll find our shipping estimateshere. To get an accurate estimate of shipping costs, we recommend adding all the items you like to your cart then begin the checkout process where you’re able to enter your shipping address and get an exact shipping cost based on your item(s) & location. 

Yes—we ship to most countries around the world.

Products ship by category. Apparel, posters, & stickers are each shipped in separate packages. 

We cannot guarantee there will not be custom charges as that is determined by the respective country. We are not responsible for custom charges that may occur upon arrival. 

Packages may be shipped back to us for various reasons. For example, you did not claim the package, you provided an address that is considered insufficient by the courier, or they were not able to make the delivery. It is the responsibility of the customer to track the package & inform us it is being returned. We will not track returned packages. Once it arrives back to us, we will gladly help ship it again. You will be liable for reshipment costs once we have confirmed an updated address with you. Returned packages that are not claimed after 30 days will be donated & we will not be able to offer a refund. 

Returns & Exchanges

Because our pieces are made-to-order, we do NOT offer returns or exchanges on purchases due to personal preferences, invalid shipping address, or incorrect order details. If your product is received with a defect or the wrong item was sent—please contact us at hello@darcollective.com & we will gladly sort it out! Any claims must be submitted within 7 days after the product has been received.