Refund policy

All purchases are final sale.

O
ur products are made-to-order so we do not offer returns or exchanges due to personal preference, invalid shipping address, incorrect order details, or any other reason other than defective items. 

If the product you received is defective or the wrong item/size—please contact us at hello@darcollective.com & we will gladly sort it out. Any claims must be submitted within 10 days after the product has been received. 

Returned/Unclaimed Packages—It is the responsibility of the customer to track the package & inform us it is being returned by the shipping courier for any reason (invalid address, unclaimed package, etc). We will not track returned packages.

If a package is returned for any reason, the only option the customer has is to have the package reshipped and they will be responsible for reshipment costs—a refund due to a returned package is not an option.

Returned packages that are not claimed after 30 days will be donated & we will not be able to offer a refund.