SIZING

What size should I buy?
We strongly recommend using the sizing chart in the description of each product page to find the size that you like. Our apparel is standard fit—not slim or oversized. It helps to measure out a top or jumper that you currently own to use alongside the sizing chart. Please note we are not able to offer returns/exchanges due to wrong sizes.

What if I bought the wrong size?
Please note we are not able to offer returns/exchanges due to wrong size or general personal preferences. This is why we strongly recommend using the sizing chart in the description of each product page!

PAYMENT

What methods of payment do you offer?
We accept debit cards, most major credit cards, PayPal, and Apple Pay.

PRODUCTS

How are your products made?
All 
products are print-to-order so once you place an order—we work with our fulfillment partner to produce it specifically for you. This requires a little more time for us to ship your order but I helps us avoid overproduction & textile waste!

Where are your products made?
We partner with Printful to print our products—they are based in the US but have fulfillment centers in Latvia & Australia as well. The garments are produced by either Bella+ Canvas or Gildan depending on the style. 

Are your products ethically made?
Printful only produces items when an order is received, avoiding textile waste from overproduction. Learn more about Printful’s approach to sustainability & responsibility here. Click here to read about the Bella+Canvas “anti-sweatshop movement” & here for Gildan’s emphasis on ethics and compliance in their warehouses.

How long will it take to receive my order?
All our pieces are print-to-order & require 5-7 business days for production. US orders shipping times vary from 2-4 days while Europe shipping times vary from 2-8. We are not able to guarantee shipping times on international orders—they can vary between 2-6 weeks depending on customs. Read more about shipping here

SHIPPING

How much is shipping?
You’ll find our shipping estimates here. To get an accurate estimate of shipping costs, we recommend adding all the items you like to your cart then begin the checkout process where you’re able to enter your shipping address and get an exact shipping cost based on your item(s) & location. 

Do you ship worldwide?
Yes—we ship to most countries around the world. 

RETURNS & EXCHANGES

Do you offer returns/exchanges?
Because our products are print-to-order, we are not able to offer returns or exchanges based on personal preferences like size or color choice. We are only able to process returns if there is a problem with the item.

If your product is received with a defect or the wrong item/size was sent—please contact us at hello@darcollective.com & we will gladly sort it out! Any claims must be submitted within 3 weeks after the product has been received.